We want you to love what you purchased! Seriously, we believe in and back everything we sell. Nothing is more important than you being happy with what you purchased from us.
If you don't want to keep what you purchased, no problem, Kaikuna will gladly accept returns of unworn, unwashed merchandise for a full refund or exchange, on merchandise purchased over the Internet for up to 30 days.
We do our best to ensure our products are free of any manufacturing defects, so we will gladly accept any defective items back for full return or exchange.
Doesn't fit quite the way you expected? Want to exchange it?
It's easy! Just drop us a note for a return/exchange request. Please include your name, your email address you used for your order, your order number, and finally just let us know (it's helps us make things better!) why you would like to return or exchange your purchase and we will email you a return shipping label right away...Free.
All refunds will be made in the form of the original payment. Thanks for your understanding.
Shipping is FREE on all US domestic orders.
Typically orders are shipped the same day with a cutoff order time of 12pm Pacific Time.
If you require expedited shipping add a note at checkout and *send us a message* so we can get it to you on time.
Shipping is presently available to select international destinations for a moderate fee: (Canada and Western Europe). Delivery time ranges from 5 – 21 days depending on how efficient your country’s custom agents are. All import/custom fees are the responsibility of the customer.
As required by California state law, sales tax will be assessed on orders shipped to a destination within California.
A note about our shipping materials:
We strive to use recycled/recyclable shipping materials wherever possible. Our paper mailers are made from 100% recycled content, 50% minimum PCW (post consumer waste). Our poly mailers contain at least 50% recycled material. Both are completely recyclable and are made in the USA. While we are not thrilled about using poly mailers, we do want you to receive your purchase in perfect condition. Thanks!
a very old Himalayan post office in Himachal Pradesh, India
(we ship there too!)